Delivery and Returns policy
COVID-19 Update: I am still posting out lovely ceramics around the globe, but please be patient as it's understandably taking Royal Mail a while longer to deliver parcels than usual. If you have a specific date that you need something by, send me an email and I will do my best! Stay Safe, Rhian x
Delivery within the UK will usually be within one week of purchase (but may take longer during the current crisis) and will use a tracked & signed for service. Postage of small & medium pieces will cost £5 for one item. Postage of one large piece will be £10. Postage of multiple items will be calculated at the check out.
Delivery overseas (available worldwide) will take longer and also use a tracked and signed for service. Postage of small & medium pieces will cost £15.50 for one item, large pieces will be £20 and extra large pieces will be £35 Postage of multiple items will be calculated at the check out.
any additional customs duties and taxes are the responsibility of the purchaser.
If the wrong delivery address is given and a parcel is returned to sender, it is the responsibility of the purchaser to re-pay for postage.
If you are not happy with your purchase, returns are accepted within 14 days of delivery for an exchange or refund minus postage costs. You will also be responsible for the cost of postage for the return. It is advised that proof of postage is obtained for a retuned item.
I hope this helps, please get in touch if you have any other questions.